Our Company

Over 30 years of hard work and determination serving the Washington, DC area.

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Over thirty years!  It has been a long, but very rewarding journey to arrive where Runners, Inc. is today.  To think that we started without a dime from anyone, a land line, one pager AND a baby on my hip is pretty remarkable.

There were times when I would shudder at the sound of my son’s cry while taking a customer’s call. Luckily for me, customers were very patient when I had to run off to find a wandering toddler.

Starting out primarily as a medical courier service, Runners, Inc. gradually added many new services along the way that continue to evolve to this day. Medical couriers are still our expertise, but we are so much more than that now!

Much credit is given to Thor, who will listen to anyone with a unique service requirement. He tries to figure out a way to help even if it’s something we have never done before! As a result, new services have been added this way many times.

Adding trucks was a logical move after brokering too many calls to others just so we could help our clients (even if we couldn’t do it then) we certainly can now! After a few calls for moving safes and copiers, we purchased electric stair climbers that allow us to easily move even the heaviest items (up to 1,200 lbs.) on stairs.

Specialized moving has become another one of our many services that includes residential moves, office moves, and commercial product deliveries. Several years after we added trucks (one at a time), it made perfect sense to expand our services to include warehouse storage and logistics, which became our biggest financial step so far! A 65,000 square foot building in Baltimore bringing our total space to 150,000 square is now the home for many of our client’s files and products.

Our couriers can transport anything at anytime and anywhere; from wedding cakes, your lunch and dry-cleaning, to documents, standing in line for your important events, packages and boxes.

We once made grocery runs for a gentleman while he cared for his ill wife, and another time we delivered a special love letter for a lady in Germany to her long lost boyfriend of many years, who lived in Southern Maryland. These are just a few of the unique ways we have helped people.

When I reflect on how it all started with an idea, hard work, and waiting seven long years before taking our first vacation, it gives me such a great sense of pride and fulfillment.

That old song, “Because I’m a Woman” implies she did it all which is true here, but certainly not alone! I couldn’t be where we are today without our great team of dedicated people. We are still going strong and ready to help you in any way we can.

⁠— Diane Smith.

Meet The Team

We are a committed team ready to help! We will try to figure out a way to meet your Courier needs even if it’s something we have never done before.

President

Thor Smith

Thor has combined his hands-on trucking and courier experience to support Runners, Inc. His dedication and loyalty rides with each delivery so customers can just, “Consider it Done!” Those aware of Thor’s commitment and work ethics have coined him as “the Eveready Bunny on steroids”. Thor has been playing drums since grade school and his love of music has landed him in several bands. Thor also enjoys skiing & playing w/ his dogs whenever he can.

CEO

Diane Smith

Diane’s business savvy, creativity and determination provides Runners with a well tested roadmap for continued success and customer satisfaction. An accomplished multi-tasker and marathon finisher, Diane enjoys music, decorating, yoga, bird watching, and skiing. Her interest in antiques and good food led her to start another business venture, BuddyLou’s (Eats, Drinks, Antiques) one of western Maryland’s most celebrated attractions.

General Manager

Kevin Joyce

Kevin Joyce, our award winning GM, has his hands in every single aspect of the company. With almost 50yrs in the business his experience reads like a manual (or a road map) of the industry, Kevin began in the 70’s as a bicycle courier, owned his own courier company & has been featured in trade magazines. In his spare time, Kevin enjoys gourmet cooking – his chocolate mousse “is to die for”.

Frederick Warehouse manager

Scott Stohlman

Scott’s life could resemble a typical American success story. As a teenager, he loaded trailers for a regional trucking company. Scott also, excelled in local youth sports such as basketball, football & soccer. Eventually, he moved on to a large logistical company that warehoused & distributed product to large convenience store chains. Scott’s dedication paid off & after several years, worked his way up to the manager of their huge warehouse. Scott’s love for live sports continued into his adulthood & now coaches youth teams in his spare time

Office Manager

Laura Rackey

Laura Rackey joined Runners in 2016. Before that, she was the chief registrar for the American Beauty Accademy resposible for locating and placing individuals into the cosmetic & & beauty fields. To say that “Laura is our office manager extraordinaire, single-handedly managing the office, personnel and all aspects of operations and management” is a gross understatement. She is our personal Wonder Woman. When not saving our civilization, Laura loves watching her 10 yr old daughter play soccer

Lead Dispatcher

Tyran Fitch

As the lead dispatcher, Ty brings over 26 years of experience in courier, moving and trucking services. Ty is just as much at home on the dispatch board as he is driving a fork lift moving pallets around in the warehouse. His ability to look into the center of a problem, quickly realizing the solution, enhances his multitasking qualities- a real necessity in being the total fleet coordinator. He regularly plays football, softball, basketball, and has been a basketball official for over 29 years.

Logistics Coordinator

Vincente Arcella

Vincente was born and raised in Venezuela. In 2005, he received a BA in public accounting. He worked with the Internal Audit Dept supervising a large courier operation. Becoming a manager with the KPMG, a global network of professional firms, he soon received his SOX & ICOFR certifications. After moving to the US in 2012, Vinny was with Bimbo Bakeries USA, the largest bakery in the country and Farmers of America Dairy Maid Dairy, the oldest dairy in Frederick. Vinny is also one of the original founders of Venezuelan Cocoa. Vinny’s bilingual talent makes him invaluable here as the logistical & local transportation coordinator. When he’s not translating or cooking, he can be found playing softball in the Frederick County league

Dispatcher/Account rep

Michael Glasser

Michael has been involved in the courier/logistics industry since the “turn of the century”. His expertise include (but cetainly are not limited to) sales, marketing, working w/ local and federal governments, keeping up w/ existing account’s needs and wishes. He manages all this along with hours as a dedicated dispatcher. Michael’s good looks & contagious personality have always enhanced his ability to bring out the the best in everyone

Quality Assurance

Brian Soltani

Born in Iran, Brian made it to Montgomery County, America via Dubai, UAE. Attending Montgomery College and studying IT, he became interested in A.I. (artificial intelligence) After being certified by Microsoft,Cisco & creating an app to help businesses, Brian made the next logical step into transportation. Owning a fleet of luxury automobiles, he and his partner quickly became acquainted with the areas elite. Realizing the potential of shipping freight rather than people (boxes rarely complain), he became an expert in the regulations & ins & out of the trucking industry. He quickly became one of the areas most respected authorities. When not planning the shipment of sought after goods, Brian enjoys the challenge and excitement of an occasional gentlemen’s wager

Consultant/IT

Dave Goldman

With more than 40yrs in the business, Dave does it all. From keeping the computers, phones & security systems functioning to dispatching, dealing w/ service issues & over seeing the fleet. Born in Washington DC, Dave presently lives on the Shenandoah River at the foot of the Blue Ridge. He claims someone once wrote a song ’bout dat’. As a retired professional musician, he’s still “pickin n grinnin” & teaching in his spare time

Baltimore Warehouse Manager

Mike Hester

Mike is our amazing Baltimore manager. He’s been with us for many years helping our business grow. He puts in long hours behind the scenes ensuring that our customers business and personal assets are secure.

Dispatcher

Roy Fritts

Roy Fritts is a native of the Washington, D.C. area and has over 30 years of solid courier industry experience. His hands-on background includes driving as a courier, dispatching and providing exceptional customer service you can depend on. In his spare time, Roy raises thoroughbred horses on his farm in West Virginia.

Certifications

We are proud to have a team of highly trained and certified professionals who are dedicated to delivering the best service possible to our clients.

Insurance:

Coverage is obtained from insurance professionals dedicated to developing solutions for couriers, trucking, warehousing, and document storage companies. Insurance coverage limits are:

  • General Liability – $2,000,000
  • Employee Dishonesty – $50,000
  • Cargo – $100,000
  • Automobile Liability – $1,000,000

Small Business Certifications:

  • Commonwealth of Virginia DBE #689135
  • Maryland Department of Transportation MBE/DBE #10-148
  • Prince George’s County MBE #10-6397

Federal / State / Certificates / Licenses:

  • CAGE 1RQN1
  • US DOT #0745120
  • CCR / DUNS #795985175
  • Standard Carrier Alpha Code (SCAC) #RING
  • State of Maryland Business Certificate #R3969517
  • State of Maryland Local Small Business Reserve Program SB10-2191

Medical Transport Qualifications:

Drivers assigned to transport medical specimens receive safety training: Bloodborne Pathogens: Exposure In The Workplace Guide, provided by J.J. Keller & Associates,, have medical transport coolers (we keep dry ice on our premises), and sign a HIPPA Privacy Agreement.

NAICS Codes:

Federal registration in the North American Industry Classification System (NAICS) includes:

Sector 48 & 49 Transportation & Warehousing

  • Subsector 484 Truck Transportation:
    • 484110 General Freight Trucking, Local;
    • 484121 General Freight Trucking, Long Distance Truckload;
    • 484210 Used Household and Office Goods, Moving;
    • 484230 Specialized Freight (except Used Goods) Trucking long Distance
  • Subsector 492 Couriers and Messengers:
    • 492110 Couriers;
    • 492210 Local Messengers and Local Delivery (including Bicycle Couriers)
  • Subsector 493 Warehousing/Storage:
    • 493110 General Warehousing/Storage;
    • 493190 Document Storage and Other Warehousing